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If you're looking for information about us or about this site, this is the right place.

  1. What are CEUs?
  2. What if I forgot my account password?
  3. How do I find my current CEU status?
  4. How long do I have to take the course?
  5. Can I retake a course I purchased?
  6. How do I know which courses meet my CEU requirements?
  7. How do I know my online credit card transaction is secure?
  8. What are my payment options?
  9. What proof do I have that I completed and passed a course?
  10. Why do the screens timeout in my course?

1) What are CEU’s?

CEU stands for Continuing Education Unit, which is primarily a nationally recognized method for granting credit to individuals who seek further professional development. Many industries, including the security industry, require that members who hold certifications within that industry maintain those certification credentials by obtaining a certain number of continuing education units (CEUs) each year. CEUs ensure the student will stay up-to-date on the latest trends, techniques and technologies. One of the ways the industry stays current is by encouraging its members to obtain CEUs by taking classes that further their professional development.

2) What if I forget my account password?

If you’ve forgotten your password, you can have the site email it to you. Click the Support->Technical Support link in the top menu bar, and then click the link in the Forgotten Password topic. Enter your email address, click send, and then check your email. You should receive your password in an automated email within a few minutes. If you try this approach and are still having problems, contact Technical Support at (502) 254-1506.

3) How do I find my current course status?

You can find your current course status – your test score, and your certificate status – by logging into the system and clicking the My Training link. From the My Training page, you’ll also be able to take the course, reprint a receipt or reprint your certificate.

4) How long do I have to take the course?

You have 12 months from the date of purchase to take all of our courses. Once you have begun a course, you are given a generous amount of time to complete it. Each module within a course takes approximately one hour to complete. You are given 4 hours for each 1 hour module to complete it and review the materials.

5) Can I retake a course I purchased?

You can retake or review a course within the 12-month timeframe, as long as you do not exceed the allotted 4 hours per 1 hour module. Please note that each time you take a course, your previous test score is reset and is irretrievable.

6) How do I know which courses meet my CEU requirements?

Course CEU status will be displayed in the course catalog. You will be presented with the certifying bodies that have approved a course before you order it.

7) How do I know my online credit card transaction is secure?

ICRealtimeTraining.com uses 128-bit SSL encryption for its financial transactions. You can verify our security certificate by double-clicking on the lock-icon that appears in the lower-right of your browser when you’re purchasing a course. Double-clicking the lock icon will display the certificate which is issued by Starfield Secure Certification Authority.

8) What are my payment options?

ICRealtimeTraining.com currently accepts VISA, MasterCard and American Express. If you’d like to pay by Purchase Order or some other method, please contact us. Personal checks will not be accepted for payment.

9) What proof do I have that I completed and passed a course?

At the end of each course, you’ll be given the chance to print your site-generated certificate. You can also come back and reprint that certificate from your Transcript page. That certificate is proof that you passed the course.

10) Why do the screens timeout in my course?

All webpages on the web timeout. This is a function of the internet itself, and we have no direct control over it. When the internet sees that a page has been inactive, or sees no activity on a page, it will timeout. When a web session times out, it typically gives no indication that it has done so. However, we do start a timer on each page that will alert you that the session is about to timeout. This prevents lost work or thinking you have completed a course or its exam when, in actuality, the session has timed out and all of your previous work/answers were lost. We can't prevent a web session from timing out, but we do warn you when it is about to happen.

Some organizations list CEU requirements differently

CEU requirements can be confusing because not all organizations use the same terminology.

In most organizations,1 CEU = 1 hour of training, but there are some exceptions.

AIA also does not call their CEU a "CEU" but rather an "LU" or Learning Unit.

The grading scale for each agency can be different as well. NTS offers continuing education points in 60 minute or 1 hour segment that equal to 0.1 credits. But other groups, such as NICET and AIA offer 1 hour course segments of 1.0 credits.

Security CEU -- How do you CEU?